LESSON BOOKINGS
Great Waves Swimming Academy lessons run throughout the year in accordance with our published term dates.
A free trial lesson is offered to enquiring swimmers ahead of a committing to lessons. Every customer is entitled to one free trial session only.
If a free trial session is cancelled by the customer after it has been confirmed in writing by Great Waves Swimming Academy, another trial session can be organised at the cost of an individual lesson.
Free trial lessons are booked a maximum of 14 days in advance.
PAYMENT
Payment secures your space and without payment, we are regrettably unable to confirm your space.
Payment are taken by monthly direct debit, one month in advance to secure your space. Our Direct Debit policy can be viewed HERE.
CANCELLATION
Great Waves Swimming Academy reserves the right to cancel a lesson or course at any time and in the event of a lesson cancellation, the swimmer will be credited with the amount for that lesson, which will automatically be deducted from the cost of the next course of lessons.
We are under no obligation to refund or transfer your money in the event that you are unable to attend a lesson. We will endeavour to offer a Catch-up lesson wherever possible. Our Catch-up policy can be viewed HERE.
Our cancellation terms are 28 days notice. Notice must be provided in writing to hello@greatwaves.co.uk.
INFORMATION ACCURACY
We will endeavour wherever possible to ensure that all information in our literature and website is accurate, however no warranty is given to its accuracy. If we become away of any information that is incorrect, we will contact you and update this accordingly.
CHANGES TO SESSIONS
We reserve the right to change any previously scheduled advertised sessions. We will notify you of any changes to our scheduled lessons at the earliest opportunity.
Great Waves will endeavour to ensure your teacher remains for the duration of the term, however this cannot be guaranteed due factors such as illness, resignation or maternity leave. If there is a change in instructor, Great Waves will try our best to notify the customers of any changes to teachers in advance.
If a swimming pool can not be used in the short term, we will endeavour where possible to re-schedule your lesson. We are not responsible for travel expenses incurred.
Where swimming pools are not available on a longer term basis, such as a public health concern, we can not be responsible for providing you with lessons during this time. If we are unable to re-schedule lessons, we will either credit your fees to future lessons or offer a BACS refund.
We are under no obligation to refund or credit your lesson in the event that you miss a lesson due to local adverse weather if the swimming pool and location is accessible and safely able to open.
If you need to change your lesson day, time or location, we will endeavour to offer alternatives, but can not guarantee your preferred change.
LESSONS AND TEACHING
You are responsible at all times for the safe supervision of any child you bring to a Great Waves Swimming Academy lesson. This includes the changing area, swimming pool and on the general premises. Any child you bring to lessons must be under your direct supervision at all times.
Swimmers and Spectators must be mindful of other learners before their lesson. Please keep noise levels to a minimum whilst you to avoid any distraction to other swimmers or teachers. Swimmers must not enter the water until invited in by a teacher.
All swimmers must wear a swimming hat whilst in the pool. When joining Great Waves Swimming Academy you will be able to purchase our own merchandise.
Adhere to all localised swimming pool rules.
All babies and toddlers that are not potty trained must follow the double nappy system. A useable cotton nappy or a disposable paper swim nappy, with another with a neoprene ‘happy nappy’ on top.
Please take all your nappies away with you. Please never leave any nappies at our facilities.
Great Waves Swimming Academy reserves the right to refuse entry to any swimmer who is not in suitable swim wear.
MEDICAL AND ILLNESS
All medical information must be provided to Great Waves Swimming Academy before commencing lessons .If there are any changes to a swimmer’s medical information, we require you to inform us.
Should your child or the adult taking your child into the water have, or develop, any known or suspected medical condition, you must consult your doctor before bringing them swimming. In the event that the illness is contagious, we may share basic information of the risk to other customers. This information will be handled sensitively and in confidence.
Under no circumstances should a swimmer attend any lessons if they are suffering from an illness such as an ear infection, diarrhoea, chicken pox, impetigo, conjunctivitis or a bad cold. Please wait until your doctor has confirmed the participants is fit and well before returning to lessons.
In the instance of sickness and diarrhoea your child must have been clear of all symptoms for 48 hours before attending a lesson, for some venues, we require you to not attend for 14 days.
Great Waves Team may refuse entry to the pool if it is reasonably believed that your child is not well enough to participate or if a medical issue presents.
For certain medical conditions, Great Waves Swimming Academy may require written permission from your GP or a medical professional to confirm fitness to participate.
In light of COVID-19 all swimmers, spectators and customers must adhere to our COVID-19 policy and procedures.
LIMITATION OF LIABILITY
You truthfully and fully advise and inform Great Waves of any medical conditions, special educational needs or additional considerations for yourself and your child prior to commencing any sessions. All medical information or special education needs provided is true to the best of your knowledge. Great Waves Swimming Academy is not responsible for any incidences which occur in light of any medical or special educational needs information which has been withheld.
Great Waves reserve the right to end a session at any point if in the interest of safety for the swimmer, other swimmers or members of staff.
Great Waves Swimming Academy reserves the right to refuse entry into the water for any swimmer who has not provided correct or sufficient information on a medical, special educational need or disability ahead of the session. Great Waves Swimming Academy Management risk assess all activities and may refuse entry into the water if individual needs have not been discussed on initial consultation.
Your participation in a Great Waves Swimming Academy lesson is done so entirely at your own risk.
Great Waves Swimming Academy accepts no responsibility for the loss or damage of any personal belongings. Please ensure no jewellery is worn during lessons.
WITHDRAWAL OF SERVICES
We may at our own discretion withdraw our services or refuse entry to our lessons if we feel that the clients behaviour or the behaviour of those associated with the client is an issue of health and safety or is unreasonable.
We will not tolerate abuse towards the Great Waves Team and we reserve the right to withdraw our services if a client acts in a manner that is rude or abusive towards a member of the team.
HEALTH AND SAFETY
Please remove all outer footwear before entering poolside, please enter barefoot or wear poolside shoes.
Ensure that all children who are not swimming are constantly supervised by a Parent or Guardian.
No Food or hot drinks to be consumed on the poolside.
Litter should be placed within a bin.
No smoking or e-cigarettes are permitted on all of the Great Waves Swimming Academy pool sites or facilities.
No Glass bottles or objects to be bought onto poolside or the facilities or site.
Swimmers/ customers or other children are not permitted at use any school facilities or play ground equipment. It is prohibited to use any playground or site facilities that are not directly hired by Great Waves Swimming Academy. This includes play ground equipment and play ground frames, school field, access to any school building and
parking areas.
Onsite parking must observe speed limits.
VIDEO AND PHOTOGRAPHY
No spectator photography or videography is permitted at any Great Waves Swimming Lesson.
Great Waves Swimming Academy will organise for two free of charge underwater photography sessions per academic year. Photographs are only permitted if the parent/carer responsible for the swimmer has provided consent in advance.
Consent can be withdrawn at any point and please view our Photography and Filming Policy HERE.
Great Waves Swimming Academy expressly forbids the right to reproduce any part of our lessons in any form (e.g. on the internet, DVDs, photographs).
Anyone suspected of continually filming or photographing the lessons for any purpose of publication will be asked to stop filming and leave the course.
All Great Waves photography, logos and illustrations are the copyright of Great Waves Swimming Academy. Any scanning or reproduction of any of the above without our written agreement will be regarded as being in breach of our copyright and dealt with accordingly.
SAFEGUARDING
The safeguarding of all children, young adults and vulnerable adults is everyone’s responsibility. In the event that you are concerned about the safety or wellbeing of any individual at a Great Waves Swimming Academy session, this must be reported to a member of the Great Waves Team immediately.
TERMS AND CONDITIONS
Great Waves Swimming Academy from time to time will update our Terms and Conditions. All customers will be informed of any changes and will be sent an up-to-date version.
Great Waves reserves the right to change or alter our pricing structure at any point in time.
