Catch-Up Policy

Catch-Up Lesson Policy

Great Waves Swimming Academy understands that at times lessons may be not attended due to illness or personal circumstances.

We encourage swimmers to attend as regularly as possible to ensure consistency of lessons and continuity of progress.  In the event that swimmers are unable to attend a lesson, Great Waves Swimming Academy will endeavour wherever possible to organise a catch-up lesson.

We believe that this is a valuable service which offers value for money and flexibility, however changes to lessons can impact upon the swimmer in question, the class Instructor and other swimmers.  We therefore feel it is necessary to offer a clear structure for requesting, organising and attending a catch-up lesson.

A Catch-Up session is a service that goes the extra mile and as per swimmer terms and conditions, is not owed to the swimmer. Catch-Up lessons are organised for swimmers to continue their learning journey and build upon their skills in a consistent and coherent manner.

The aim of offering a catch-up lesson is as follows:

 

  1. To make up for a lesson that has not been attended to continue a swimmers progress.

  2. To offer consistency of lessons and ensure the skill bases is built upon in line with the lesson program and our scheme of work.

  3. To offer value for money and a flexibility.

 

Great Waves Swimming Academy provides a carefully planned and delivered lesson program to all swimmers. Every week, lessons will build upon the previous in a progressive and continuous method of revisiting  learnt skills, whilst introducing new skills. For the best interest for every swimmer in the session and to avoid distribution of the session plan or class flow, we have placed the following catch-up lesson parameters in place:

 

  1. Catch-Up lesson must be attended within 7 days of the missed/absent lesson.  This is to ensure consistency of lessons and learning for the swimmer in question. It also ensures that a catch-up swimmer is not behind the level of the class and does not disadvantage the existing class/Group.

  2. Catch-Up lessons will only be organised a maximum of 7 days before the absent lesson. If you are aware that you are unable to attend a lesson, we will only provide options for lessons 7 days in advance.  This allows us to offer as many swimmers a possible catch-up lessons and also to ensure that we can provide you with the most up to date and suitable available sessions for your swimmer.

  3. Prior notice of an absence must be provided ahead of the lesson for Great Waves Swimming Academy to offer a Catch-Up lesson. For the team to most efficiently organise a Catch-Up session, we need to be aware of your absence before the session.  Without this information, we are unable to offer a catch-up session.

How to Organise a Catch-Up Lesson

 

We will be pleased to organise a Catch-Up lesson to all swimmers and do not place a limit on the number of catch-up lessons available to individual swimmers.  We do have a strict procedure for organising Catch-Up lessons to ensure  efficient organisation and ability to offer as many swimmers as possible catch-up lessons:

 

  1. Catch-Up Lessons will no longer be organised over the telephone, the poolside or by emailing us directly.  To organise a Catch-Up lessons, you must complete our Catch-Up Request Form.

  2. Catch-Up Request Form will gather information on the lesson missed, the reason for the absence (to monitor infection control) and your preferred times, locations and days. Please be aware that we are unable to guarantee your preferred location and see Catch-Up terms and conditions for more information.

  3. Once the Catch-Up Request form is sent, you will receive a confirmation email and will receive a email from the Team within 48 hours.

  4. You will receive an email from the Team to provide one specific session within 7 days of the missed session, which responds to your preferred days, times and locations.

If we are unable to offer your preference, we will offer your alternative sessions that may not be on your preferred days, timings or locations, we will also place you on the week Catch-Up waiting list, so any cancellations that may come in at a later date.

  1. There will be a date and time that we require your written confirmation of the Catch-Up.  After this point, the session will be offered to another swimmer.

 

If you are unable to attend any of the sessions offered, we regret that we are unable to reorganise that particular lesson and offer a catch-up session.

 

Catch-Up Lesson Terms and Conditions

 

  • Please be aware that if the Catch-Up request is submitted after the missed session, we regret that we are unable to offer a Catch-Up Lesson on that occasion.

  • We are unable to organise Catch-Up lessons more that 7 days in advance of the intended missed lesson.

  • We will always endeavour to offer a Catch-Up lesson, however we are not able to guarantee a session. Catch-Up classes depend entirely on absences being known in advance, your child’s swimming ability and your preference of days and times.  Some sessions will be more popular than others and we regret that certain sessions will already be operating at full capacity.

  • Catch-Up lessons are not able to be carried over to another or the following Term.

  • Catch-Up Lessons will not be organised over the telephone or by the poolside.  To request a Catch-Up lesson, the request form must be completed.

  • In the event that a suitable Catch-Up session is unable to be organised, Great Waves Swimming Academy will not offer a refund, credit or holiday allowance for the missed session.

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Swimmers learn best when taught by teachers who understand each individual in the class. We strive to ensure that every swimmer is happy and comfortable in our lessons. We offer swimmers a free trial session to ensure that parents and children alike are happy with our teaching support. The trial also enables our teachers to determine each swimmer’s ability and place everyone in a class that continually aids their water confidence and progression.

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