Terms and Conditions

Great Waves Swimming Teachers and Lessons

Great Waves teaches lessons during the academic year, with regular breaks in line with school holidays, bank holidays, Easter and Christmas (unless otherwise stated in our published term dates).

Swimming teachers are only responsible for participants during their swimming lesson; parents/guardians are responsible at all other times.

The swimming lessons begin when the swimming teacher accepts and acknowledges the responsibility of the participant, and ends when the lesson finishes.

Participants must not enter the water before the lesson, to avoid any distraction to other swimmers or teachers. Swimmers must exit the water immediately once the swimming teacher ends and closes the lesson.

If a swimmer requires a toilet break or parent/guardian assistance, teachers are not responsible for the swimmer whilst out of the water. Great Waves teachers only take responsibility for the swimmer once they have acknowledged the swimmer is ready to re-enter into the water and has instructed the swimmer to do so. Parents/ Guardians are responsible for swimmers at all times unless the teacher has acknowledged responsibility of swimmers. This includes toilet breaks, parent assistance, before and after lessons and for any reason the swimmer may be out of the water. No child should ever be left unattended by the Parent or Guardian.

All swimmers must wear a swimming hat whilst in the pool. When joining Great Waves Swimming Academy you will be able to purchase our own swimming hats for £3.50.

Goggles are also available to purchase for £5.00. Parents and Guardians are responsible for ensuring swimming hats are worn by swimmers. Failure to wear a swimming hat may result in Great Waves Swimming Academy refusing swimmer entry into the swimming pool. Swimming hats are to be worn for the duration of the lesson.

Great Waves Swimming Academy Teachers or Teaching Assistants may physically touch a swimmer if it is in the interest of the learning experience. Teacher or Teaching Assistants may restrain a swimmer if it is necessary to ensure the safety of the swimmer or other swimmers in the pool.

Throughout the duration of a Great Waves lesson, no underwater photographic or recording devices will be used. Under water photography or recording devices will only be used during lessons if Parent or Guardian consent is given. Consent will be obtained either via the Great Waves Swimming Academy written Photography Consent Form, or via verbal consent from the Parent or Guardian present.

Great Waves will endeavour to ensure swimmers have the same teacher for the duration of the term. If there is a change in instructor, Great Waves will notify the customers of any changes to teachers in advance. Advance notice may not always be possible if there is a teacher absence due to illness. Swimmer may be notified before their lesson at the pool.

Little Waves – Baby and Pre-School Swimming

All babies and toddlers that are not potty trained must follow the double nappy system. A useable cotton nappy or a disposable paper swim nappy, with another with a neoprene ‘happy nappy’ on top.

Please take all your nappies away with you. Please never leave any nappies at our working facilities. Great Waves Swimming Academy reserves the right to refuse entry to any baby or toddler who is not suitably clothed.


All children must be supervised and accompanied at all times by a parent/guardian.

Parents/guardians of the individual partaking in the swimming lessons are not permitted to leave the venue, and must be present throughout the duration of the lesson.

Clients should aim to arrive no more than 15 minutes before the start of their lesson, and leave no more than 15 minutes after the lesson. Note: St Giles 4:00pm swimmers are unable to enter the school car parking facilities before 3:45pm.

Parents/guardians must refrain from distracting teachers during lessons. Due to set lesson timings, teachers are unable to discuss questions before or after the lesson. Questions should be referred back to Great Waves Swimming Academy management or Poolside Manager.

No photography or filming is permitted in the changing room and on poolside.

Great Waves Swimming Academy and the Pool Operator, are not responsible or liable for any of the following; loss, theft or damage to any personal property left within the swimming facility.

Customers must follow the pool-operating procedures as advised to them at the time of confirmation. If the customer should need to switch locations of the lessons, Great Waves Swimming Academy will do our greatest to accommodate you, but unfortunately cannot guarantee a secure change.

Refund and Payment Policy

Great Waves Swimming Academy does not store any information regarding your bank account or card details.

In the event that you or your child/children are unable to attend a lesson due to sickness or holiday, we regret that Great Waves Swimming Academy are under no obligation to refund or transfer your money, as this secures your place for the term.

Once a term has started, Great Waves Swimming Academy have a strict no refund policy, unless Great Waves receives a medical receipt of the participant or in the unlikely event Great Waves are required to cancel lessons.

Great Waves Swimming Academy reserves the right to cancel a lesson or course at any time and in the event of a lesson cancellation, the swimmer will be credited with the amount for that lesson, which will automatically be deducted from the cost of the next course of lessons.

Courses of lessons are not transferable from one swimmer to another.

Existing Great Waves customers can cancel classes up to 14 days before the start of term; a full refund will be returned minus an administration charge of £10.

All existing Great Waves customers are asked by the last week of the current term whether they wish to continue with the lessons next term. Places in your existing class will normally be held until the last week of the term, and then offered on a ‘first come first served’ basis to other customers. All new term date information will enclose the dates of our next course of
lessons and the date upon when re-booking will take place.

In the short-term, if a swimming pool cannot be used, Great Waves will endeavour where possible to reschedule your lesson.

Great Waves Swimming Academy is not responsible for any travel expenses incurred.

If a lesson is already in progress or about to commence, and the pool suddenly needs to be cleared for any reason, Great Waves Swimming Academy is under no commitment to refund the part of or the entire lesson.

Swimming lessons are organized by terms, ranging in length from 5-8 weeks. Swimmers are required to sign up to a term of lesson to secure their place, with one payment made for the whole term. Instalment payments are at the discretion of Great Waves Swimming Academy.

Payments are to be made via BACS Payment, cash or

Health and Hygiene


Great Waves Swimming Academy requires you to provide any medical information for the swimmer before participating. If there are any changes to swimmers medical information, we require you to
inform us of all information as soon as possible. All information will be kept strictly confidential.

Should your child or the adult taking your child into the water have, or develop, any known or suspected medical condition, you must consult your doctor before bringing them swimming.

A GP or Medical Professional has agreed to you or your child attending swimming lesson with Great Waves Swimming Academy. Consent must be obtained by your GP, Family Doctor or Specialist Consultant in order to participate in Great Waves Swimming Academy lessons. Medical certification may be required to evidence suitability of the activity.

All medical information provided is true to the best of your knowledge. Great Waves Swimming Academy is not responsible for any incidences which occur in light of any medical information which has been withheld.

Great Waves Swimming Academy reserves the rights to refuse lessons or entry into the water in light of any medical issues presented.

Special Educational Needs and Disability Lessons

All Special Educational Needs information provided is true to the best of your knowledge. Great Waves Swimming Academy is not responsible for any incidents which occur in light of any information on a Special Educational Need and Disability which has been withheld.

During a trial session, the Teacher in question may choose the end the lesson at any point if it is in the interest of safety for the swimmer. Great Waves reserve the right to end the trial session at any point if in the interest of safety for the swimmer, other swimmers or members of staff.

Great Waves Swimming Academy reserves the right to refuse entry into the water for any swimmer who has not provided correct or sufficient information on a Special Educational Need or Disability ahead of the session. Great Waves Swimming Academy Management risk assess all activities and may refuse entry into the water if individual needs have not been discussed on initial consultation.

Any change to swimmers Special Educational Need or Disability must be informed.


Under no circumstances may a swimmer attend any lessons if they are suffering from an illness such as an ear infection, diarrhoea, chicken pox, impetigo, conjunctivitis or a bad cold. Please wait until your doctor has confirmed the participants is fit and well before returning to lessons.

In the instance of sickness and diarrhoea your child must have been clear of all symptoms for 7 days before attending a lesson at any of our venues. If you are unsure of whether you or your child is able to attend lessons, seek advise from your doctor and inform Great Waves Swimming Academy of the absence.

Health and Safety

Please remove all outer footwear and prams in the lobby and should not be taken onto poolside. Please use blue overshoes (where available) or go barefoot on poolside.

Ensure that all children who are not swimming are constantly supervised by a Parent or Guardian.

No Food or hot drinks to be consumed on the poolside.

Litter should be placed within a bin.

No smoking or e-cigarettes are permitted on all of the Great Waves Swimming Academy pool sites or facilities.

No Glass bottles or objects to be bought onto poolside or the facilities or site.

Swimmers/ customers or other children are not permitted at use any school facilities or play ground equipment. It is prohibited to use any playground or site facilities that are not directly hired by Great Waves Swimming Academy. This includes School facilities such as play ground equipment and play ground frames, school field, access to any school building and
parking areas.

Onsite parking must observe speed limits. Please always endeavour to shower your child before entering the swimming pool.

Great Waves Swimming Academy

Great Waves Swimming Academy expressly forbids the right to reproduce any part of our lessons in any form (e.g. on the internet, DVDs, photographs).

Anyone suspected of continually filming or photographing the lessons for any purpose of publication will be asked to stop filming and leave the course.

All Great Waves photography, logos and illustrations are the copyright of Great Waves Swimming Academy. Any scanning or reproduction of any of the above without our written agreement will be regarded as being in breach of our copyright and dealt with accordingly.

Great Waves Swimming Academy can at its own caution, refuse entry to a customer to its courses, if it is felt that the clients behaviour is unreasonable.

Great Waves Swimming Academy from time to time will update their Terms and Conditions. All customers will be informed of any changes and will be sent an up-to-date version.

Great Waves reserves the right to change or alter it’s pricing structure at any point in time.

Book a
free introductory lesson!

Swimmers learn best when taught by teachers who understand each individual in the class. We strive to ensure that every swimmer is happy and comfortable in our lessons. We offer swimmers a free trial session to ensure that parents and children alike are happy with our teaching support. The trial also enables our teachers to determine each swimmer’s ability and place everyone in a class that continually aids their water confidence and progression.

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